HOW CAN I PAY?
We know you like options so we offer Afterpay, PayPal, Stripe and bank deposit service to ensure the security of your payment details. Paypal accepts all major credit cards (Except Amex or Diners), charged in AUD. Invoicing is available on the Corporate plan over 5 orders.
WHAT IS YOUR SHIPPING POLICY?
We ship within 3 business days. Our team chooses the quickest courier or Australia Post to get from us to you. Please allow for extended times during Covid. If you have any concerns please contact us. We will keep you informed of the progress of your order.
If you are outside of Australia, we would be very happy to send you our products. Please email us at and we will provide you with a shipping quote.
WHAT IF I HAVE SOMETHING I WANT TO RETURN?
We love our products, and we hope you will too. But if you are not happy for whatever reason, send it back to us within 4 weeks of the order date and we will happily exchange it or refund you if the contents are unopened and unused. All returns can be sent to PO Box 3140, Prahran, VICTORIA, Australia 3181.
ARE YOUR PRODUCTS CERTIFIED PURE?
Our products are Cruelty Free, Australian Made, Vegan, and Certified Pure. Where possible we choose only recyclable, biodegradable or compostable products and packaging.
These essential oils are the finest quality available and have been stringently tested and certified as 100% pure, natural & true to botanical.
Our herbal Sleep Tea is made with all Australian organic and certified organic ingredients.
ARE YOUR PRODUCTS TESTED ON ANIMALS?
Our products are not tested on animals. We are proud to work only with suppliers that are certified cruelty free.
CAN I BACKORDER PRODUCTS?
Yes, you can backorder products. We apologize if your item is out of stock at this time as we are constantly restocking and updating our website.
CAN I MAKE CHANGES TO MY ORDER?
We are always happy to help. If your order has left our facility we can place a new order and provide a credit for the items when they are returned. If your order has not left our facility we will be happy to accommodate as best we can. Just send us an email and we will get in touch as quickly as possible.
Yes! If you are having trouble deciding on the perfect hamper gift for your staff or clients, The Sleep Boss offers virtual gift vouchers for your gift recipients to redeem via our website at a time of their choosing. Simply choose the value to purchase a gift voucher at the value of your choice and let your recipient choose what they want!
DO YOU HAVE CORPORATE GIFT SETS?
We offer corporate gift sets, gift hampers, work from home team care pack, work from home gift packs for your clients or staff. Please visit our corporate gift studio for more details.
DO YOU HAVE GIFT SETS FOR MY FRIENDS AND FAMILY?
We offer birthday gifts, gifts for him and gifts for her from our bespoke range. We can tailor a birthday gift set or special occasion gift set for your friends and family. Please email us with your budget and we will tailor a gift just for you.
ARE CORPORATE GIFTS TAX DEDUCTIBLE?
According to the Australian Tax Office Website: Gifts below $300 are a tax deductible expense providing they are classified as a ‘non-entertainment’ gift. The same rule applies for other special occasions such as birthdays. As long as these gifts are ‘infrequent’, you can claim a tax deduction for amounts of less than $300 for employees and there is no FBT. Gifts of $300 or more will be subject to FBT but will still be deductible.
If your gift giving extends to your clients and suppliers, the gifts should still be tax deductible however the $300 limit does not apply.
Please seek your accountants advice for further information that suit your circumstances.
ARE THE GIFT BOXES SHOWN ONLINE YOUR ONLY GIFT OPTIONS?
We have a range of products you can choose from. We welcome you to contact us for a customised proposal for the perfect gifting solution for you. You can also shop our range on our website to select individual items for a one-off personalised gift. Let us know in the notes and we will make is special for you.
CAN WE INCORPORATE OUR BUSINESS MESSAGE?
Yes! Your gift, your touch! Chat with us to discuss your requirements.
WHY SHOULD WE CHOOSE A SLEEP BOSS GIFT BOX?
At The Sleep Boss we believe in quality. Let your client or staff know that you care about what they receive. Leave a lasting impression that has them talking about your corporate gift over others they may receive.
We can take care of all of the corporate gift messages for you to your clients or staff with each unique Gift Box having a personal gift card, no matter what quantity you send.
HOW DO WE PRACTICE SUSTAINABILITY AT THE SLEEP BOSS?
- Refillable Range
- Casing Take Back Program
- Reusable Containers
- Biodegradable Gift Boxes
- Compostable and biodegradable mailer bags (AS4736 & AS 5810)
- Corn starch padding buds & Diffuser Casings
- Biodegradable packaging
- REDcycle Compliant refill pouches
- Recycle program for all packaging
- Vegan Friendly
- Not Tested on Animals PETA Compliant
- Palm Oil Free
WHAT IS THE CASING TAKE BACK PROGRAM?
We’ve made getting started with the Free Casing Take-Back Program easy! Simply contact us to send you a free shipping label to ship your Sleep Boss bamboo casings to us, and we’ll recycle them with TerraCycle.
WHAT CAN I RECYCLE THROUGH THE CASING TAKE BACK PROGRAM?
Any empty bamboo casing within The Sleep Boss range.
NOTE: please clean the product using a little dish soap and warm water.The program does not accept:
- Other brands of bamboo products or packaging
Outer cardboard packaging and pouch bags can be recycled with your local council or RedCycle compliant program, so please don’t include this in your shipment to The Sleep Boss recycle team.
ARE THERE ANY COSTS ASSOCIATED WITH PARTICIPATING IN THIS PROGRAM?The Sleep Boss sponsors this national recycling program making it free for you to participate.
WHAT ARE THE BEST PRACTICES FOR SHIPPING MY RECYCLING TO THE SLEEP BOSS?We encourage you to ship when your brown paper bag is full of bamboo casings to minimise the footprint of this program.
DO I NEED TO CLEAN ITEMS BEFORE I SEND THEM TO THE SLEEP BOSS?
Yes, we ask that you do clean the casing before sending it to us for recycling. Australia Post will not accept wet or dripping items, so please make sure your items are clean and dry.
CAN I SEND ITEMS IN ANY TYPE OF BAG TO THE SLEEP BOSS?
Yes! we are happy for you to post back your casings at any time to;The Sleep Boss
Any other questions?