Australian orders of $180 or more after discounts qualify for free standard shipping (3–7 business days). Orders below $180 incur a $10.50 standard shipping fee. Express shipping is available for $15.

Free shipping may be suspended during sale periods, including Black Friday, unless a specific free shipping promotion is advertised.

Delivery may take longer during peak periods. For any questions, email hello@thesleepboss.com.au.

We ship all of our Australian orders with Australia Post and Australia Post Express Post. With Australia Post, you will receive an email updating you on where your parcel is at every stage of its journey to you. You will receive an email with your tracking information once your order has been processed and scanned by the delivery driver, when it is on board for delivery, and when a delivery attempt has been made.

Yes, all deliveries are tracked. You will receive a tracking number as soon as your order is shipped so you can follow the link to track your order.

• Our office is based in Melbourne, Australia, and delivery times will vary depending on your location. You can check expected delivery times with Australia Post here. 
• Express shipping: Metro areas can expect to receive their order within 1 - 3 business days. Occasionally, delivery could take up to 4 business days in more remote areas. 
• Standard shipping: Most standard shipments are delivered within 4 business days; however, depending on your location, your order may arrive within 2–7 business days.
• On business days, orders placed by 7 am AEST will generally be dispatched the same day. Orders placed after this will be processed and shipped the following business day. Please note that during sales or promotional periods, there may be a dispatch delay of up to 2 business days.

Please contact our customer service team with any further questions by email. 

Most items are eligible for express shipping. If we are unable to ship your items by express, we will choose the fastest possible delivery option.

No, our orders do not require a signature on delivery, and if you are not home, the courier will always look for a safe place to leave the parcel. If there is no safe place to leave the parcel, a notification card will be left at the delivery address advising that the parcel can be collected from a nearby Post Office. 

Yes in most cases, if all the items you ordered are in stock, they will ship together as one parcel. Occasionally, we need to create more than one shipment. You will be sent these details when your order shipment is created.

Yes, we do! Including Parcel Post Boxes.

Returns and refunds

If you change your mind, email hello@thesleepboss.com.au within 14 days of delivery to request a return.

Products must be unopened, unused and in their original condition and packaging, with proof of purchase. Please contact us before sending anything back so we can provide return instructions.

We do not accept change-of-mind returns on opened or used products, sale items, gift cards, or custom and personalised orders. We cannot accept a change-of-mind return because you dislike the scent after opening or using a product.

Return postage for change-of-mind returns is at your expense. Original shipping charges are not refundable.

Once we receive and assess your return, we will confirm whether your refund has been approved. Approved refunds will be processed to your original payment method. Your bank or payment provider may take additional time to make the funds available.

Faulty, damaged or incorrect products

If your product is faulty, arrives damaged, is incorrect or does not match its description, please email hello@thesleepboss.com.au with your order details and a description of the issue. Photos or a short video can help us assess the problem.

We will assess the issue and provide the remedy you are entitled to under the Australian Consumer Law. Depending on the problem, this may include a repair, replacement or refund. If we confirm a product problem covered by the consumer guarantees, we will cover reasonable return postage costs.

The 14-day change-of-mind window, unopened and unused requirements, original-packaging requirement and sale exclusions do not apply to claims under the Australian Consumer Law.

Our bamboo products and Ceramic Diffusers come with a two-year warranty. This is in addition to your rights under the Australian Consumer Law and does not limit those rights or how long they may apply.

Purchases from stockists

For purchases from a stockist, please contact the retailer you purchased from. For purchases directly from The Sleep Boss, including our online store and pop-up stores, contact us with proof of purchase.

Earlier purchases

These updated change-of-mind terms apply to purchases made after this policy update on 28 October 2026. For earlier purchases, we will honour the returns terms offered at the time of purchase.

If your product arrives damaged or develops a fault, please email as soon as you notice the problem. Include your order number or other proof of purchase, a description of the issue and, where possible, a photograph or video to help us assess it.

We will help arrange a repair, replacement or refund as appropriate under Australian Consumer Law. For a major problem, you may choose a refund or replacement.

Please contact us before returning anything so we can provide return instructions. We may need the product returned for assessment. If the product is confirmed to be faulty, we will cover reasonable return postage costs.

Our Bamboo products and Ceramic Diffusers come with a two-year warranty. This warranty is additional to your rights under Australian Consumer Law, which may continue beyond the warranty period. Our 14-day change-of-mind return window does not apply to faulty-product claims.

For purchases made through our online store or pop-up stores, please contact us directly. If you purchased from a stockist, please contact the original retailer first to arrange a return or remedy. This does not limit any rights you may have against The Sleep Boss under Australian Consumer Law.

Yes! Selected products at The Sleep Boss are available for international purchase. We no longer ship to the US due to import tariffs. Please note that shipping costs are higher for international orders.