Shipping policy

WHAT ARE YOUR SHIPPING COSTS

All Australian orders of over $150 will receive free Standard Shipping (3-7 business days). Orders $99 and under will incur a Standard Shipping fee. Customers can also choose to upgrade to Express Shipping.

Please allow for extended times during peak periods. If you have any concerns, please contact us. We will keep you informed of the progress of your order.

WHO IS MY ORDER SHIPPED WITH?
We ship all of our Australian orders with Australia Post and Australia Post Express Post. With Australia Post, you will receive an email updating you on where your parcel is at every stage of its journey to you. You will receive an email with your tracking information once your order has been processed, scanned by the delivery driver, when it is on board for delivery, and when a delivery attempt has been made.

INTERNATIONAL

If you are outside of Australia, we would be very happy to send you our products. Please email us, and we will provide you with a shipping quote. 

DO I HAVE TO SIGN FOR MY ORDER?
No, our orders do not require a signature on delivery, and in the case where you are not home, the courier will always look for a safe place to leave the parcel. If there is no safe place to leave the parcel, a notification card will be left at the delivery address advising that the parcel can be collected from a nearby Post Office. 

I PURCHASED MULTIPLE ITEMS. WILL THEY BE SHIPPED TOGETHER?
Yes, if all the items you ordered are in stock, they will ship together as one parcel. 

DO YOU SHIP TO PO BOXES?
Yes, we do!

CORPORATE ORDERS

Please consult the manager of your corporate order for shipping details. Typically, corporate orders are shipped to one location; however, we can manage multiple location drop-offs, sending directly to your recipient or to yourself for personal delivery. Just let us know, and we will work with you to provide the best solution.